Legal

Privacy Policy

Last updated: January 1, 2026

1. Introduction and Scope

KetoShakeQuickSnack (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, purchase our products, or interact with us through other channels. This policy applies to all visitors and customers of KetoShakeQuickSnack and describes your privacy rights and how the law protects you.

2. Information We Collect

We collect personal information in several ways:

  • Information you provide directly: Name, email address, phone number, mailing address, payment method, and product preferences when you create an account, place an order, or contact us.
  • Automatically collected information: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and click-through data through cookies and similar tracking technologies.
  • Information from third parties: Payment processors, shipping carriers, and marketing platforms may share information about you when processing transactions or delivering services.
  • Health and dietary information: If you provide details about your keto goals, dietary restrictions, or fitness level in optional profile fields or customer communications.

3. Legal Basis for Processing (GDPR)

For users in the European Union, United Kingdom, and other regions with similar data protection laws, we process your personal data based on:

  • Performance of a contract with you (order fulfillment, customer service)
  • Your explicit consent (marketing communications, optional data collection)
  • Legitimate interests of the business (website optimization, fraud prevention, analytics)
  • Compliance with legal obligations (tax records, regulatory reporting)

4. How We Use Your Information

We use the personal information we collect to:

  • Process and fulfill your orders, manage payments, and coordinate delivery
  • Create and maintain your customer account
  • Send transactional emails (order confirmation, shipping updates, receipts)
  • Respond to your inquiries and provide customer support
  • Send marketing communications (newsletters, product launches, special offers) — only with your consent
  • Analyze website traffic, user behavior, and optimize our website experience
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations and enforce our Terms of Service
  • Personalize product recommendations based on your purchase history
  • Conduct market research and product surveys

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with:

  • Service providers: Payment processors (Stripe), shipping carriers (FedEx, UPS), email platforms, and analytics providers who process data on our behalf under strict confidentiality agreements
  • Legal requirements: Law enforcement, government agencies, and courts when required by law or valid legal process
  • Business transfers: In case of merger, acquisition, or sale of assets, your information may be transferred as part of that transaction (we will notify you of any such change)
  • With your consent: Any other third-party sharing only with your explicit permission

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

  • Remember your preferences and login information
  • Track your browsing behavior and website interactions
  • Measure website performance and analytics
  • Enable personalized marketing through retargeting ads
  • Detect and prevent fraud

You can control cookie settings through your browser preferences and opt out of most tracking by adjusting your cookie preferences in our Cookie Policy.

7. Data Security

We implement comprehensive administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for data in transit. Payment information is processed securely through PCI-DSS compliant payment processors. However, no security system is impenetrable, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

  • Account information is retained for as long as your account is active, plus up to 3 years for business records
  • Transaction data is retained for at least 7 years for tax and accounting purposes
  • Marketing preferences are retained until you unsubscribe
  • Cookies are retained per their expiration settings (typically 1 month to 2 years)

You may request deletion of your account and associated data, subject to legal retention requirements.

9. Your Privacy Rights and Choices

Depending on your location, you may have the following rights:

  • Right of Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your data (subject to legal retention requirements)
  • Right to Restrict Processing: Limit how we use your information
  • Right to Data Portability: Receive your data in a portable, machine-readable format
  • Right to Object: Opt out of specific processing activities, including marketing
  • Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, email us at privacy@ketoshakequicksnack.com or contact us using the details below.

10. Marketing and Communications

We send marketing emails, SMS, and promotional content only to users who have opted in. You can unsubscribe at any time by:

  • Clicking the “Unsubscribe” link in our emails
  • Replying with “STOP” to SMS messages
  • Updating your communication preferences in your account settings
  • Contacting us directly at support@ketoshakequicksnack.com

Transactional emails (order confirmations, shipping updates) will continue even if you unsubscribe from marketing communications.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal information.

12. Children’s Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will delete such information immediately. Parents or guardians who believe we have collected information about a minor should contact us at privacy@ketoshakequicksnack.com.

13. International Data Transfers

KetoShakeQuickSnack is based in the United States. Your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence. By using our website or providing personal information, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

14. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: What personal information is collected, used, shared, and sold
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the sale or sharing of your personal information
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit Use: Limit use and disclosure of your sensitive personal information

To submit a request, email privacy@ketoshakequicksnack.com with your name, email, and request details.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our website or services after changes become effective constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

KetoShakeQuickSnack Privacy Team
350 5th Ave
New York, NY 10118
Phone: +1-212-555-0187
Email: privacy@ketoshakequicksnack.com
Response time: We aim to respond to privacy requests within 30 days.